Terms & Conditions

Please review the Terms & Conditions, including our Privacy Policy, attentively before utilizing our website, www.culinorypet.com ("Site"), and/or our Services (as defined below). This will ensure that you comprehend your legal rights and responsibilities concerning Culinory Pet ("Culinory Pet," "we," "our," or "us"). By accessing the Site and/or utilizing the Services, you are acknowledging these terms. Culinory Pet reserves the right to modify or revise these Terms & Conditions at any time by posting the updated version on the Site. Your continued use of the Site or Services following any amendments to these Terms & Conditions implies your acceptance of the revised terms. If you do not agree to the updated Terms & Conditions, you retain the option to discontinue using the Site and Services.

SITE AND SERVICES

The Site and its services are the exclusive property of Culinory Pet. Culinory Pet manages an online platform designed to furnish pets with nutritional meals through the Site, which encompasses a range of services, predominantly focused on product browsing and acquisition. Additionally, it facilitates courier scheduling via the Site. The Services encompass access to an array of information, products, services, data, text, listings, pricing, graphics, images, videos, audio files, and various other content forms; product and service customization; provision of blogs and communication tools; email or text notifications; and any additional services, features, content, or applications that Culinory Pet might introduce on the Site at its discretion. Culinory Pet retains the right to alter, amend, suspend, or terminate the entire Site or any segment of it, including the Services, at any given time. Furthermore, we hold the authority to set limitations on specific features or restrict access to portions or the entirety of the Site or Services without prior notification or liability.

DISCLAIMER OF INACCURACIES

The website may occasionally include typographical errors, inaccuracies, or omissions concerning product descriptions, pricing, and availability. We retain the right to rectify any errors, inaccuracies, or omissions and to modify or update information without prior notification, even after you have placed an order.

DELIVERY

For any adjustments to your order, we kindly request that modifications be made at least 48 hours before the scheduled delivery time. To request changes, please contact us via WhatsApp at +65 89331587 or through email at support@culinorypet.com.

Given our commitment to using fresh ingredients, Culinory Pet reserves the right to deny any requested changes to orders. It is important to note that bespoke requests cannot be altered once an order has been confirmed.

In cases where a delivery cannot be completed due to reasons such as customer unavailability, payment issues, or sudden cancellation or rescheduling on the delivery day, an additional fee of SGD$15.00 will be applicable for any subsequent delivery. Rescheduling must be done within a 2-day timeframe to ensure the freshness of the food.

If there is a need to cancel an order, we kindly ask for cancellations to be made with a minimum of 72 hours' notice. Failure to provide this notice will result in the full payment being charged.

RETURNS / REFUNDS / EXCHANGES

Due to the perishable nature of our freshly made food prepared upon order, we regret that we are unable to accommodate any return, refund, or exchange requests.

SUBSCRIPTION

To qualify for the 10% discount offered to subscription customers, a minimum of two payments is required, indicating a commitment to two months of subscription orders. Following these initial two transactions, customers retain the flexibility to adjust or terminate their subscription at any time.

INTELLECTUAL PROPERTY

The intellectual property rights, encompassing copyrights, patents, trademarks, registered designs, and all content within the Services and the Site, are vested in Culinory Pet and its licensors. Permission is granted to view, copy electronically, and print portions of the Site for the exclusive purpose of placing orders with Culinory Pet. Any unauthorized use, such as modification, distribution, or reproduction of materials from this Site, without prior written consent from Culinory Pet, is strictly prohibited. You acknowledge the ownership of materials by Culinory Pet and/or third-party content providers, and downloading copyrighted materials does not confer ownership rights. Culinory Pet reserves the right to revoke this permission at any time, with immediate cessation of use upon written notice. The trademarks, logos, and service marks ("Marks") showcased on this Site are the property of Culinory Pet and third parties, with all rights reserved by Culinory Pet and relevant third parties. Usage of the name Culinory Pet or any Marks, whether in advertising, publicity, or as a hyperlink, necessitates prior written consent from Culinory Pet or the respective third party. The domain name hosting the Site is the exclusive property of Culinory Pet, and any similar adoption or use is prohibited.

COMMENTS AND FEEDBACKS

You are welcome to provide comments, feedback, suggestions, and other information ("Comments") as long as they adhere to certain guidelines. The content should not be illegal, criminal, immoral, inappropriate, hateful, obscene, defamatory, offensive, violent, abusive, political, religious, infringing, or disrespectful. Additionally, Comments should not contain software viruses, solicitations, or any form of "spam." It is important not to use a false email address, impersonate others, or mislead regarding the origin of a Comment. Culinory Pet reserves the right (though not the obligation) to review, remove, or modify such content. By submitting Comments, you grant Culinory Pet a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to utilize, reproduce, modify, adapt, publish, perform, translate, create derivative works, distribute, and display the content worldwide across all media. You also grant Culinory Pet the right to associate the submitted name with the content. By posting content, you affirm that you own or otherwise control all rights to the content, that the content is accurate, that its use does not violate the Terms & Conditions, will not harm any individual or entity, and that you will indemnify Culinory Pet against any claims arising from the content you provide. Culinory Pet disclaims responsibility and liability for any content posted by you or any third party.

SECURITY AND PRIVACY

Culinory Pet acknowledges the significance of maintaining the security and confidentiality of your personal information and data. To familiarize yourself with our security and privacy protocols, we recommend reviewing our Security & Privacy Policy. Kindly refrain from providing any personal information or data until you have thoroughly reviewed our Security & Privacy Policy, which elaborates on our data handling and privacy procedures in depth.

WAIVER

No waiver of any rights or remedies by Culinory Pet shall be effective unless it is documented in writing and signed by an authorized representative of Culinory Pet. The failure of Culinory Pet to exercise or enforce any rights granted by these Terms & Conditions shall not be interpreted as a waiver or alteration of such rights, nor shall it prevent the exercise or enforcement of these rights at any future time.

GOVERNING LAW

The Site and Services are intended for use exclusively by residents of Singapore. Culinory Pet does not assert that the Services and Content of the Site are suitable or accessible in every location. Any individual accessing this Site from any location does so at their own discretion and is accountable for adhering to relevant local regulations. The Terms & Conditions, as well as all matters concerning your usage of the Site and Services, will be governed by and interpreted in accordance with Singaporean laws, including provisions from the Singapore Evidence Act (Chapter 97) and the Electronic Transactions Act (Cap. 88), without consideration for conflicting legal principles. By using this Site, you agree to the non-exclusive jurisdiction of the Singapore courts.